Our approach
How we work
Every engagement follows the same three steps, so you always know what is happening, what it costs and what it produced.
1
Diagnose
Week 0
We call your business at the hours you're least likely to answer and record what happens. We send an inquiry through your website and time the reply, review how quotes and consultations are followed up, and look at how your past clients are contacted, if at all. Then we write it down plainly. You get the memo within five business days, whether or not you hire us.
You receive
- Response times by hour of day
- What a caller and a web visitor actually experienced
- A review of quote and consultation follow-up
- Your three highest-value fixes, ranked by revenue
We need from you
- Your business name and website. Nothing else.
2
Build
Weeks 1 to 3
We configure the system around your services, prices, policies and calendar. Every script is written in your voice and nothing goes out until you approve it. We register your texting number, set up consent capture and, for medical practices, sign a Business Associate Agreement. Before launch we test every path with real calls and real messages.
You receive
- The configured system
- Scripts written in your voice and approved by you
- Texting registration and consent capture
- A Business Associate Agreement if you are a medical practice
- A test log of every path
We need from you
- A 60-minute kickoff
- Access to your calendar, phone and CRM
- An export of past clients
3
Operate
Ongoing
We run the system every day. We read the conversations, fix what underperforms and add what's missing. Once a month you get one report in dollars and a short review with the person who runs your account. You approve anything new before it speaks for your business.
You receive
- A monthly report in dollars
- A 30-minute monthly review
- Quarterly reactivation campaigns
- Ongoing improvements
We need from you
- 15 minutes to approve anything new before it speaks for your business
The Growth System
Six capabilities, one system.
It runs on top of the booking, CRM and phone software you already use. Nothing to migrate.
Lead response
Missed calls get a text back within seconds. An AI receptionist trained on your services, prices and policies answers after hours and during busy moments, qualifies the inquiry and books it into your calendar. Anything it can't handle goes to your team with a summary.
What changes: No inquiry waits until morning.
Follow-up
Every quote, consultation and open inquiry gets a timed sequence of check-ins by text and email, written in your voice, that stops the moment the client replies.
What changes: Fewer decisions get made without you.
Client reactivation
We sort your past clients by what they bought and when, then bring each group back with reminders and offers that make sense for them.
What changes: Revenue from people who already trust you.
A website that books
A fast site built around one action. Clear services, real photography, reviews, and a calendar that is never more than one tap away.
What changes: Visitors become appointments.
Paid acquisition
Meta and Google campaigns pointed at pages built to convert, managed against booked appointments rather than clicks.
What changes: Ad spend you can trace to revenue.
Reporting in dollars
One monthly report: inquiries, response time, booked, showed, revenue. If a number isn't moving, we tell you why and what we're changing.
What changes: You always know what the system earned.
How we measure
One funnel, reported in dollars.
Every month the report follows the same four stages, so you can see exactly where the system is earning and where it isn't.
Human oversight
AI handles the first response. People own the outcome.
Every conversation the assistant can't resolve is handed to your team with a summary, we review transcripts weekly, and nothing new goes live without your approval.
Our commitments
What you can hold us to.
You own everything
Ad accounts, website, phone numbers and data stay in your name.
Month-to-month
No long contracts after the pilot. We keep clients by producing results.
Reported in dollars
Inquiries, booked, showed and revenue, every month.
First result in about 10 days
Reactivation and missed-call text-back go live first.
Compliance built in
We sign BAAs with medical practices, texting is A2P 10DLC registered and consent is recorded for every contact.
Local and in person
We're on Long Island, and we visit.
Where is revenue slipping through your follow-up today?
Start with the audit. It's free and you keep the memo either way.
Request a free audit